FAQ

Want more information about tax and compliance issues but don’t know where to start? Search our database of Frequently Asked Questions for answers to the most-requested topics. Packed with practical and easy-to-use information, FAQs may be just what you’re looking for!

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What is Electronic Business Tax Service (EBTS) and how can it benefit my company?
ADP's EBTS is an easy and convenient way to make federal business income and excise tax payments using your touch-tone telephone.
Will I be able to pay my state taxes as well as federal taxes through the Electronic Business Tax Service?
No. Due to the differences in each state's laws and regulations, it is not possible to deposit state taxes through ADP's Electronic Business Tax Service.
Can I be penalized for failing to make electronic deposits of my business income and excise taxes?
Yes. Failure to comply with EFTPS for both payroll and business income and excise taxes can result in federal penalties of 10% of your tax liability. To see other FAQs on the Electronic Federal Tax Payment System, select EFTPS from the category listing above.
I received a confirmation number at the end of my EBTS transaction. Should I keep this for my records?
Yes. Your confirmation number is proof that the transaction was accepted; please retain it in the event of any discrepancies.
Will I receive a monthly statement detailing my EBTS deposits?
If you have made an EBTS deposit during any given month, a Deposit Verification Statement will automatically generate. These statements are mailed the first week of the following month.
When should I call in my EBTS deposit?
To ensure that your tax deposits are made in a timely fashion, you may call in your deposit up to 120 business days, but not less than three business days in advance of the due date. Transactions conducted after the three business day period may not be processed in time; therefore subjecting your company to possible penalty and interest charges.
When do I need to have the funds available in my bank account for debiting by EBTS?
To ensure timely impounding and depositing of your taxes, please have the funds available in your account on the day you call in your EBTS transaction.
Who do I call with questions about my EBTS account?
Please call our Electronic Business Tax Service Center toll-free at (888) 267-7829 and one of our representatives will assist you. Or click here to return to the Contact Us page.
I called the EBTS demonstration line and could not enter my federal identification number or my ADP assigned Personal Identification Number (PIN). Why not?
The EBTS demonstration line will accept only the demonstration PIN and federal identification number listed in your Welcome Kit. Please refer to the EBTS Touch Tone Phone Entry Demonstration page in your Guide to Electronic Business Tax Service.
I misplaced my EBTS Personal Identification Number (PIN). How can I retrieve it?
Call the Electronic Business Tax Service Center at (888) 267-7829 and one of our EBTS representatives will assist you. Following a security check, you will be contacted with your ADP assigned Personal Identification Number (PIN).